Safety & crisis support
Bliss is therapy software, not an emergency service. Safety is wired through every part of the product — especially the AI twin.
If you’re in crisis
If you’re in immediate danger
Contact your local emergency number or a crisis line right now. The AI twin is not a crisis service and can’t keep you safe in an emergency.
How the twin handles risk
The twin watches for signs of crisis in two ways — by recognizing concerning language and by understanding the meaning behind a message. When it detects risk, it stops the ordinary chat and surfaces crisis resources immediately, rather than trying to counsel you through an emergency.
Reaching a human
If you ask to speak to a person, the twin recognizes that and points you toward human support rather than talking you out of it. Serious safety signals are escalated to the Bliss team so they’re never silently lost.
Clear boundaries
- The twin always identifies itself as an AI, never as your therapist in person.
- It won’t diagnose, prescribe, or replace professional care.
- A “Get help now” path to crisis resources is available throughout the chat.